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description: Get help, report issues, and connect with the DropFi community

Additional Support

🆘 Getting Help

Quick Solutions

Before reaching out, try these resources:

📚 Documentation You're here! Browse all guides
❓ FAQ Answers to common questions
🔧 Troubleshooting Platform-specific solutions
💬 Community Ask other users in Discord

📧 Contact Support

Email Support

General Support: support@dropfi.app

• Response time: Within 24 hours
• Include: Device type, app version, issue description
• Screenshots help!

Security Issues: support@dropfi.app

• For urgent security concerns
• Bug bounty program available
• Encrypted communication available

Business Inquiries: support@dropfi.app

• Integration requests
• Partnership proposals
• Media inquiries

What to Include in Support Emails

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Subject: [Platform] Brief description of issue
  
  Body:
  1. Device: (e.g., iPhone 14, Chrome on Windows)
  2. App Version: (Found in Settings → About)
  3. Issue Description: What happened?
  4. Steps to Reproduce: How can we recreate it?
  5. Expected Result: What should happen?
  6. Actual Result: What actually happened?
  7. Screenshots: If applicable
  

🐛 Reporting Issues

Bug Reports

Help us improve by reporting bugs:

1. Check Known Issues: Visit our GitHub issues page
2. Gather Information: Version, device, steps to reproduce
3. Submit Report:
   • Support: support@dropfi.app
4. Follow Up: We'll update you on progress

🌐 XRPL Resources

Official XRPL Sites

• XRPL.org - Protocol documentation
• Livenet Explorer - Transaction lookup
• Testnet Faucet - Get test XRP

Block Explorers

• Bithomp - Detailed explorer
• XRPScan - Clean interface
• XRPL.to - Token verification

Educational Resources

• XRPL Learning Portal
• Developer Docs
• XRPL Hooks

🚨 Emergency Contacts

Compromised Wallet

1. Immediately move funds to new wallet
2. Email: support@dropfi.app
3. Do not reuse compromised seed

Lost Access

1. Try recovery with backup phrase
2. Check all backup locations
3. Email: support@dropfi.app (Note: We cannot recover lost phrases)

Suspicious Activity

1. Document everything
2. Do not interact further
3. Report to: support@dropfi.app

🤝 Contributing

Ways to Contribute

• Code: Submit pull requests
• Documentation: Improve guides
• Translation: Help localize
• Testing: Join beta program
• Community: Help other users

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🙏 Thank You! Your feedback and support help make DropFi better for everyone. We're building this together!