Support

FAQ

Last updated: 7/2/2025

description: Frequently asked questions about DropFi Wallet

FAQ

💰 General Questions

Is DropFi Wallet free to use?

Yes! DropFi is completely free to download and use. You only pay the standard XRP Ledger network fees (typically 0.00001 XRP per transaction).

What's the difference between DropFi and DropFi?

They're the same wallet! "DropFi Wallet" is the Chrome extension name, while "DropFi Wallet" is used for mobile apps. Both share the same features and security.

Can I use DropFi on multiple devices?

Yes, but each installation is independent. Use the same recovery phrase to access your wallet on multiple devices. Note: Settings and contacts don't sync between devices.

What is the 10 XRP minimum balance?

This is an XRP Ledger requirement to prevent spam. Every wallet must maintain at least 10 XRP, plus 2 XRP for each trust line or NFT. This reserve belongs to you but cannot be withdrawn.

Is DropFi open source?

Check our GitHub for source code availability and contribution guidelines.

🔐 Security Questions

Can DropFi access my funds?

No. Your private keys are encrypted and stored locally on your device. We never have access to your keys or funds.

What if I lose my recovery phrase?

Unfortunately, your wallet cannot be recovered without your backup phrase. This is why we emphasize creating multiple secure backups. There's no "forgot password" option in decentralized wallets.

Is biometric data stored anywhere?

No. Biometric authentication (Face ID, Touch ID, fingerprint) is handled entirely by your device's secure enclave. DropFi never sees or stores your biometric data.

What happens if DropFi shuts down?

Your funds remain safe! Since your keys are stored locally, you can always import your wallet into any other XRPL-compatible wallet using your recovery phrase.

How secure is the browser extension?

Very secure! We use:

Manifest V3 (latest Chrome security standard)
Encrypted local storage
Isolated content scripts
No external dependencies

💸 Transaction Questions

Why did my transaction fail?

Common reasons:

Insufficient XRP (remember the reserve requirement)
Invalid destination address
Missing required destination tag (for exchanges)
Network connectivity issues

Can I cancel a transaction?

No. Once submitted to the XRP Ledger, transactions cannot be cancelled or reversed. Always double-check before sending!

How fast are transactions?

XRP Ledger transactions typically confirm in 3-5 seconds. This is much faster than Bitcoin (10+ minutes) or Ethereum (15+ seconds).

Why does my token show no USD value?

Not all tokens have price feeds available. The value might still exist but isn't displayed. Check XRPL explorers for more information.

What are destination tags?

Some exchanges use a single XRP address for all users and require destination tags (numbers) to identify your specific deposit. Always include the tag when sending to exchanges!